Platform overview
Introducing Support Never Stops
What the platform is, who it is for and how it complements local services.
Support Never Stops resources
Clear information.
Practical support.
Explore videos, answers to common questions, downloadable guidance and updates about Support Never Stops—all designed to make harm-reduction information easier to understand and share.
Resource library
VideosShort, accessible explainers
FAQsAnswers to common questions
DownloadsGuides to keep and share
NewsDevelopment and partnership updates
For individualsFor familiesFor professionals
Start with the format that works for you.
Some people want a quick video. Others need a detailed answer, a printable guide or an update they can share with colleagues. This resource library brings each format together in one place.
Videos
Straightforward explanations, made to be shared
These are the planned core topics for the public video library. Approved videos can be embedded in the cards as they are completed.
Urgent safety
Recognising overdose and responding
Warning signs, emergency action, naloxone and what to do while help arrives.
Families and friends
Supporting someone without judgement
How to listen, reduce risk, protect wellbeing and encourage appropriate help.
Services and pathways
How local services connect
How local information and referral choices can support the next step.
Frequently asked questions
What people usually want to know
These answers explain the intended role and boundaries of Support Never Stops. Deployment-specific privacy, referral and service information will be set out clearly for each local implementation.
Who is Support Never Stops for?
It is designed for people who use drugs, families and concerned others, professionals seeking harm-reduction information, and commissioners or services interested in extending access and understanding unmet need.
Is Support Never Stops an emergency service?
No. When a conversation indicates immediate danger, the platform is designed to provide clear emergency prompts, including contacting emergency services and following appropriate first-aid or naloxone guidance. It cannot dispatch help or monitor someone’s condition.
Does it replace a clinician or local drug and alcohol service?
No. Support Never Stops is an accessible first point of contact. It can provide reviewed information, help someone understand risk and offer relevant next steps, but assessment, diagnosis, prescribing, treatment and continuing care remain with qualified professionals and services.
Can someone use it anonymously?
The platform is being designed around data minimisation and privacy-conscious reporting. The exact information collected, why it is needed and whether any contact details are required will be stated clearly in the privacy information for each deployment.
Can it make a referral to a local service?
Where a commissioner and service have configured an approved pathway, the platform can offer local signposting or a referral option. Any identifiable information needed for a referral should only be shared with clear user understanding and consent, except where a lawful safeguarding basis applies.
Are the answers produced entirely by artificial intelligence?
The experience is AI-assisted, but it is intended to operate within reviewed content, defined safety rules, escalation logic and monitored boundaries. Human governance remains responsible for approved content, safety decisions and controlled changes.
Can local services keep their information up to date?
Yes. Local service details, eligibility, opening arrangements and referral routes should be maintained through a governed configuration and approval process so users receive current, locally relevant information.
What information can commissioners see?
Commissioner reporting is intended to use anonymised and aggregated information about demand, themes, risk indicators, signposting and referral outcomes. It should not expose identifiable conversation content through routine dashboards.
Downloads
Guidance to keep, print and share
The downloadable library is structured for public guidance, families, service teams and commissioners. Each publication will be version-controlled and approved before release.
Public guide
Responding to overdose
A concise guide to warning signs, emergency action, naloxone and immediate safety.
Family guide
Supporting someone who uses drugs
Practical harm reduction, communication, boundaries and support for your own wellbeing.
Service briefing
Support Never Stops for local services
How the platform can complement provision, configure pathways and support informed referrals.
Commissioner overview
Commissioning and implementation summary
The proposition, implementation stages, reporting approach and governance responsibilities.
Controlled publications
Downloads should show a version, publication date, review date and responsible owner so readers can identify the current approved resource.
News & Updates
Following the development of Support Never Stops
Public updates will focus on meaningful progress rather than promotional claims, including product readiness, governance, service partnerships and learning.
Product development
Building and testing the first Support Never Stops experience
The platform is progressing through quality assurance, with testing focused on clear conversational support, the three user routes, urgent-risk prompts, local service pathways and commissioner insight.
Current workGovernance
Developing safety and assurance alongside the product
Privacy and information-governance work are being developed as core parts of implementation.
Current workPartnerships
Working with commissioners, services and wider voices
Conversations with local systems are helping shape pathways, reporting, implementation and the wider advisory approach.
Current workLearning
Testing language, accessibility and real-world usefulness
Feedback is being used to make answers shorter, clearer and easier to use while preserving appropriate safety context.
OngoingKeep in touch
Receive meaningful Support Never Stops updates.
Register your interest in product, governance and implementation developments, or speak to the team about contributing a service or professional perspective.