Extend access beyond opening hours
Offer consistent harm-reduction guidance 24 hours a day, including evenings, weekends and periods when local services are not immediately available.
For commissioners
Reach people earlier.
Understand need.
Strengthen support.
Support Never Stops gives commissioned areas a trusted, always-available route into harm-reduction information and local support. It helps people act sooner, extends the reach of existing services and turns anonymised interactions into useful population insight.
Commissioner overview
Conversations1,284selected period
Referral offered31%of eligible users
Referral accepted64%of offers made
Demand by time of day24-hour view
Current themes
Cocaine & alcoholHigh
Concerned others↑
Naloxone queriesStable
Example layout only. Measures, thresholds and reporting views are agreed with each commissioning organisation.
A digital front door that complements local services.
Many people look for help outside normal opening hours, before they are ready to contact a service, or on behalf of someone else. Support Never Stops creates a low-threshold first step while keeping local treatment, harm-reduction, pharmacy, primary care and emergency pathways at the centre of the response.
Commissioning value across the whole pathway
Reach people who do not yet use services
Create an anonymous, non-judgemental first contact for people who may be worried, uncertain or not yet ready to approach a professional directly.
Support the whole family
Provide distinct routes for people who use drugs, families and concerned others, and professionals seeking practical information or next steps.
Strengthen local referral pathways
Configure signposting and referral offers around commissioned services, agreed eligibility criteria and the geography of the local system.
See patterns that routine data can miss
Use anonymised, aggregate information to understand demand, emerging concerns, referral interest and the times people seek support.
Configure around local priorities
Agree content, pathways, reporting fields and implementation priorities so the platform supports the needs of each commissioned population.
Population insight
Understand who is seeking help, what they are worried about and what happens next.
The commissioner dashboard converts anonymised interactions into a live view of need. Reporting can be configured around the agreed outcomes and information governance model for the commissioned area.
No dashboard should expose identifiable conversations. Small-number suppression, access controls and reporting rules can be agreed during implementation.
Reach and engagement
User route, age group, gender and broad geography where collected.
Profile of need
Substances, routes of administration, combinations and topics discussed.
Risk and safety themes
Aggregate warning signs, overdose concerns and safeguarding themes.
Referral activity
Offers made, offers accepted and destination pathways where configured.
Demand by time
When conversations occur and where unmet out-of-hours demand may exist.
Emerging trends
Changes over time that can support communications and service planning.
Designed to work with the local system—not around it.
Support Never Stops can reflect the pathways and language already used across the commissioned area. It can help people navigate support while preserving the role of specialist services and professional judgement.
Map the pathway. Agree local services, eligibility, opening arrangements, crisis routes and referral options.
Configure the experience. Tailor signposting, key messages, geographic coverage and commissioner reporting.
Launch with services. Provide communications, workforce briefings and practical materials for local partners.
Review and improve. Use agreed dashboard measures, feedback and governance reviews to refine the service.
One entry point. Multiple routes onward.
The response can direct each person toward the most appropriate level of support.
SupportNever Stops
Information
Local services
Urgent help
Family support
Routes shown are illustrative and are configured with the commissioning organisation.
A practical route from commissioning to launch
Discovery
Confirm objectives, population needs, stakeholders, pathways and success measures.
Configuration
Set local content, service routes, data fields, permissions and dashboard views.
Assurance
Information governance, accessibility and operational checks.
Launch
Activate the public route and support promotion across local services and communities.
Review
Monitor agreed measures and use learning to improve pathways, content and reach.
Assurance
Built for responsible public-service deployment.
Approved harm-reduction and safety content
Privacy, secure processing and role-based access
Defined crisis, safeguarding and escalation pathways
Specialist, professional and lived-experience input
Explore what Support Never Stops
could deliver in your area.
Book a tailored demonstration covering the user experience, local pathways, commissioner dashboard and implementation approach.
Book a Demonstration