Support Never Stops is an AI-assisted knowledge and support platform that combines personalised guidance, interactive avatar learning, evidence-based resources and service intelligence in one place—providing accessible, evidence-based information and support 24 hours a day, 7 days a week.
Clear, practical support
Access confidential self-help guidance, evidence-based harm reduction advice and substance information. Learn how to reduce risks, protect your health and connect with local services whenever additional support is needed.
Helping you support someone you care about
Understand substance use, navigate difficult conversations and access practical guidance to support someone you care about. Find clear information, harm reduction advice and signposting to relevant services.
Evidence to inform better decisions
Access comprehensive dashboards that bring together service activity, population trends and emerging intelligence in one place. Support planning, commissioning, performance monitoring and service improvement through timely, evidence-based insights.
Real-time insight. Better decisions.
Stronger outcomes.
Population level
insight and trends
Live dashboards
and reporting
Improved access
and engagement
Better outcomes
and value for money
Users chat in plain language, 24/7, in a safe and confidential space.
AI-assisted guidance with harm-reduction expertise.
Signposting and referrals to local services and helplines when needed.
Anonymised data and dashboards help services understand need and improve support.
Safeguarding
guidance
Data protection
and UK GDPR
alignment
Clear escalation
and crisis
pathways
Developed with
lived experience
and experts
“Support Never Stops has the potential to transform access to harm-reduction information and connect people to the help they need, when they need it.
Illustrative commissioner feedback
Book a personalised demonstration and see how our platform can support your service and the people you serve.
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